Bilingual Customer Service Representative

  • Bilingual Customer Service Representative

    Job Locations
    Posted Date
    3 weeks ago(10/29/2018 10:58 AM)
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience
    Job Industry
    Accounting and Auditing Services, Business and Professional Services, Telecommunications
  • About Us

    BDO. Because relationships matter.
    There are many world-class accounting firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins and ends with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

    Job Description (EN)

    Position Summary

    BDO s Financial Recovery Services (FRS) practice has established a reputation for uncompromising commitment to service, quality and results. Our financial recovery specialists provide creative, constructive, and cost-effective solutions for troubled companies and individuals. Our professionals combine their business management, analytical and insolvency skills with hands-on industry experience to ensure our clients receive consistent and personalized service.

    Our Financial Recovery Services office has an immediate opening for an organized and professional individual that is adaptable, has strong interpersonal skills, is comfortable with numbers and be able to function within a strong team environment. The successful candidate will be responsible for various customer services provide outstanding customer service to all inbound inquiring allowing for timely and effective business response. The position can be located at any of our Rimouski, Montreal or Quebec City offices.

    Responsibilities will include:

    • Answer inbound calls with a friendly and courteous attitude ensuring a consistent and high level of customer service
    • Respond to inquiries in writing with accuracy and professionalism
    • Determine service requirement by utilizing active listening skills and business knowledge
    • Escalate complex requests to the appropriate contact
    • Ensure all inquiries are responded to in a timely manner

    Qualifications & Behavioral Competencies will include:

    • Bilingual in French and English
    • Secondary school diploma. Diploma/certificate in Office Administration would be considered an asset
    • Minimum of 2 years experience in a customer service environment
    • Demonstrated proficiency in Microsoft Office, specifically Word, Outlook and Excel
    • Highly developed customer service and telephone communication skills with a focus on active listening
    • Ability to work in a fast paced, high-volume, detail oriented environment with a strong focus on multi-tasking, organizational and time management skills
    • Proven success performing individually and as an active team player
    • Demonstrated professionalism, displaying a courteous, friendly and positive attitude
    • Excellent communication (both verbal and written) and problem solving skills
    • Proven reliability with a consistent record of attendance at work
    • Ability to work various shifts, inclusive of evenings, weekends and holidays

    Our Vision

    One Firm engaged to make a difference through valued relationships with our people, clients and communities.


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