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Customer Service Advisor

If you are looking for a career which offers advancement and growth opportunities, and not just another job, look no further. PICK-n-PULL is growing and we're looking for candidates like you!

Established in 1987, PICK-n-PULL is a self-service auto dismantling and recycling company, with 52 locations throughout the U. S. and Canada and one of the largest recyclers of end-of-life vehicles in the industry. We are proud of the fact that we recycle more than 350,000 vehicles and service more than 5. 4 million self-service customers each year. PICK-n-PULL is a division of Schnitzer Steel Industries, Inc., a Fortune 1000 Company founded in 1906. Schnitzer Steel Industries is a publicly traded company with revenues in excess of $1. 5 billion.

PICK-n-PULL offers upward mobility, performance pay increases, great benefits, and competitive compensation packages. Better than normal hours (close no later than 6pm), and great benefits to include: Medical, Dental, Vision, 401k with company match, Paid Time Off that starts with your first paycheck, and paid company holidays.

General Position Summary:

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a can do selling spirit and the ability to work as a team to meet the store s sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions:

  • Promote the Pick-n-Pull Safety Culture.
  • Be a team player. Work as a member of the team to help the team achieve its goals.
  • Maintain a high level of integrity.
  • Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
  • Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
  • Follow all company policies and procedures.
  • Identify when customer interaction requires assistance from management.
  • Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
  • Additional duties as assigned.


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