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Customer Service Representative



  • Customer Service Representative
    Job Locations
    CA-ON-Windsor
    Posted Date
    1 month ago(1 month ago)
    Job ID
    2018-6121
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    1
    Job Industry
    Accounting and Auditing Services


  • About Us

    BDO. Because relationships matter.
    There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins and ends with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.


    Job Description (EN)

    Position Summary


    BDO s Financial Recovery Services (FRS) practice has established a reputation for uncompromising commitment to service, quality and results. Our financial recovery specialists provide creative, constructive, and cost-effective solutions for troubled companies and individuals. Our professionals combine their business management, analytical and insolvency skills with hands-on industry experience to ensure our clients receive consistent and personalized service.


    Our Financial Recovery Services office in Windsor has an immediate opening for an organized and professional individual that is adaptable, has strong interpersonal skills, is comfortable with numbers and be able to function within a strong team environment. The successful candidate will be responsible for various customer services provide outstanding customer service to all inbound inquiring allowing for timely and effective business response. the hours for this position are 7am - 3pm and there is a need for occasional weekend work.


    Key Accountabilities and Responsibilities



    • Answer inbound calls with a friendly and courteous attitude ensuring a consistent and high level of customer service

    • Respond to inquiries in writing with accuracy and professionalism

    • Determine service requirement by utilizing active listening skills and business knowledge

    • Escalate complex requests to the appropriate contact

    • Ensure all inquiries are responded to in a timely manner


    Education and Professional Skills/Knowledge



    • Secondary school diploma. Diploma/certificate in Office Administration would be considered an asset

    • Minimum of 2 years experience in a customer service environment

    • Demonstrated proficiency in Microsoft Office, specifically Word, Outlook and Excel

    • Highly developed customer service and telephone communication skills with a focus on active listening

    • Ability to work in a fast paced, high-volume, detail oriented environment with a strong focus on multi-tasking, organizational and time management skills

    • Proven success performing individually and as an active team player

    • Demonstrated professionalism, displaying a courteous, friendly and positive attitude

    • Excellent communication (both verbal and written) and problem solving skills

    • Proven reliability with a consistent record of attendance at work

    • Ability to work various shifts, inclusive of evenings, weekends and holidays


    Why Work for BDO?



    • BDO is the 5th largest accounting and advisory firm in the world, with a second-to-none international affiliation of co-branded firms

    • Leading US practice in Canadian mid-market and Montreal

    • At BDO, we consider our people to be our most valuable asset; we offer the opportunity to grow and develop in an innovative and collaborative environment.

    • We offer an unmatched degree of flexibility to help you professionally and personally succeed

    • We provide competitive salaries, a flexible benefits package and a matching RRSP option

    • Opportunity to work with like-minded individuals to support career development

    • BDO is actively involved in our communities by supporting local charity initiatives, FCC s Drive Away Hunger , Children s Miracle Network and United Way


    Our vision


    To be the best professional services firm in the mid-market.


    #LI-AR1






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